FAQ
How do I get the quote / fare?
The price can be calculated on our website in the section Book.
You need to provide your pick up and destination address, choose the date, time, the amount of the passengers and then click on Next.
Here you will see a list of vehicles with fares. You can choose one by clicking on Book now.
What is the cancellation policy?
LTA has the most customer-friendly policy in the industry, with
guests able to change and cancel most one-way rides up to 12hours prior to the pickup time.
I did not receive the confirmation email. What to do?
The main reasons why you did not receive a confirmation email is:
A wrong email address has been provided (in this case we kindly ask you to contact us byby Contact form. Please provide all the information about your booking, so that we could find your reservation).
-The confirmation got into the spam box
Meet & Greet
We provide a meet & greet at the airport. The waiting time at the airport up to one hour after landing time is free of charge.
At a hotel or at the provided address the waiting time is maximum 15 minutes.
Why should I enter my flight number?
The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible), as well as ensuring the chauffeur waits at the right terminal.
Our flight delayed or cancelled, what to do?
Flight delays: Our drivers are up to date about your flight delays by monitoring through a mobile app or via Google. You can always contact the driver to prevent more delay.
Flight cancellations: Please contact us or the driver about your flight cancellation.
How to get the receipt / invoice?
The invoice will be sent automatically after providing our service by email.
Forgotten items in the vehicle ?
Please contact the driver or us as soon as possible.